60 days. Even if it's empty.
Updated September 2026
Skincare takes 4–6 weeks to show real change, so a 30-day window would be useless. You get 60 days from delivery to decide. If your skin doesn't like it, or you just don't, we refund you. No questions, no restocking fees, no store-credit tricks.
How it works
- 1
Email us
Write to hello@maren.skin with your order number. No forms, no phone queues. A human replies within one business day with a prepaid label.
- 2
Send it back
Drop the package at any carrier point. Bottles can be opened, half-used, or completely empty. Keep the cap on so it doesn't leak in transit.
- 3
Get refunded
Refunds land 3–5 business days after we scan the return. Original payment method, full amount, including any shipping you paid.
The details
- Opened, used, and empty bottles are all eligible. That's the point. Try it properly.
- Return shipping is on us for US orders. International return shipping (where available) is deducted from the refund.
- Sets and kits can be returned whole or in part. We refund the kept items at their full individual price.
- Subscriptions can be cancelled anytime and any unopened shipment within 60 days is refundable.
- Final-sale items (marked as such, usually limited editions) are the one exception.
Exchanges
Wrong product for your skin? Tell us what's going on and we'll recommend a swap and ship it before your return even arrives. Email hello@maren.skin with your order number and a sentence about your skin: dry, oily, sensitive, breaking out. We'll take it from there.